Shipping policy

DELIVERY AND SHIPMENTS

Shipping Costs You are responsible for the shipping costs associated with the delivery of the Products you purchase on the Site as specified on your order confirmation. Delivery and Delivery Conditions for DHL Express Customs These Terms are used for the provision of services by UPS carrier for the delivery of Express cargo for personal use.

1. Terms used in these Terms: Express carrier - UPS is represented on the territory of the Russian Federation by two persons: ZAO DHL International and OOO DHL Express. DHL Express, as well as third parties, carry out joint activities for the international transportation of Express cargo and customs operations in relation to Express cargo. The customs representative is DHL Express LLC, which performs customs operations on behalf of and on behalf of the declarant or other interested parties in accordance with the customs legislation of the Customs Union. Express cargo - goods, transported as part of high-speed transportation by any means of transport using the electronic information system for organizing and tracking transportation on the site in order to deliver this product to the Recipient in accordance with an individual bill of lading for the minimum possible and / or fixed period of time. Sender - a legal entity, usually an online store, that has delivered the Express carrier for delivery to the Express carrier. Recipient - a natural person, the recipient of Express cargo indicated on the DHL Express bill of lading.

2. Subject of these Terms

2.1. These Terms constitute a public offer and constitute a contract of carriage and customs operations in respect of express consignments of a consignment between the Sender / Recipient, the Express Carrier and the Customs Representative (hereinafter referred to as the Agreement).

2.2. By pressing a button, putting a tick or another sign in the field “I accept the terms of the Public Offer” and / or any other actual confirmation of consent on the Sender’s website when ordering, the Express Cargo Consignee accepts the provisions of this Agreement on his own behalf and on behalf of others directly or indirectly interested parties, including the Sender.

2.3. In accordance with the legislation applicable in the Russian Federation, the Express carrier and the Customs representative are entitled to demand from the Recipient the documents and information necessary for the international transportation of Express goods and customs operations in relation to Express cargo, including information containing commercial, banking and other secrets protected by law, or other confidential information, and to receive such documents and information in time to ensure compliance with the laws established by law fights. The Express Carrier and the Customs Representative acknowledge and confirm that the information received, constituting state, commercial, banking and other secrets protected by law (secrets), or other confidential information will not be disclosed or used by the Express Carrier,

3. Terms of delivery via DHL Express.

3.1. The Sender and the Recipient agree that for the transportation of goods via the DHL Express network, the usual UPS Delivery Terms apply, the main provisions of which are important for the Recipient, are listed below:

Delivery and undeliverable

Cargoes cannot be delivered to the addresses of subscriber boxes or with the indication of only zip codes. The goods are delivered to the address of the Consignee indicated by the Consignor, however, not necessarily personally to the Consignee. Delivery of goods addressed to the central zone of receipt of goods is carried out in this zone. DHL may notify the Consignee of an upcoming delivery or missing delivery. The consignee may be offered alternative delivery options, including delivery on another day, delivery without a signature, redirection to another address, or pickup from the DHL service department. Some shipping options may be excluded at the request of the Shipper. In the case of unacceptability of the goods, as specified in Art. 2, its understated customs value, the impossibility of finding or identifying the Consignee using reasonable measures, the Consignee's refusal to deliver or pay Customs duties or other fees related to the Cargo, DHL will take all measures dependent on it to return the Cargo to the Consignor at the expense of the latter; otherwise, the Cargo will be at the disposal of DHL and may be issued, disposed of or sold at its discretion without any liability to the Shipper and any other persons, and the proceeds from the sale of funds, net of Customs duties associated with the Cargo, fees and related administrative expenses shall be returned to the consignor. DHL has the right to destroy any Cargo that DHL cannot return to the Shipper by force of law,

Inspection

DHL has the right to open and inspect Goods without notice in order to ensure security, customs declaration or in accordance with other regulatory and regulatory acts.

DHL Responsibility

DHL’s liability with respect to any Cargo transported by air (including auxiliary road transport or stops on the route) is limited in accordance with the Montreal or Warsaw conventions, or, if these conventions are not applicable, the lower of the following amounts: (i) current market or declared value; or (ii) 19 special drawing rights per kilogram (approximately US $ 26.00 per kilogram). Such restrictions also apply to all other types of cargo transportation, with the exception that in the case of the carriage of goods by road, the restrictions listed below apply. In the case of the international carriage of goods by road, DHL’s liability is limited or deemed limited by the terms of the Convention on the Contract for the International Carriage of Goods by Road (CMR) in the amount of the lower of the following amounts: (i) current market or declared value or (ii) 8.33 special borrowing rights per kilogram (approximately $ 14.00 per kilogram). In the absence of legally applicable or lower liability limits in applicable national law, such restrictions also apply to the inland carriage of goods by road. If the Shipper considers the above limit amounts to be insufficient, he must separately declare the value of the cargo and declare the need for insurance in accordance with the provisions of Section 8 (Cargo Insurance), or insure the Cargo on his own. DHL’s liability is expressly limited to the direct real damage caused to the Cargo as a result of its damage or loss, and may not exceed the limit values per kilogram of the Cargo’s weight in accordance with this Section 6. Any other types of loss or damage are not refundable (including, lost profit, interest income, and business prospects, inter alia) whether such damage or loss is special or indirect, even if DHL was notified lawsuit occurrence of such damages or losses. DHL undertakes to make all reasonable efforts to deliver the Cargo in accordance with the usual DHL delivery schedule, however, such a schedule is not mandatory and is not part of the contract. DHL is not liable for damage or loss caused by the delay, however, in the case of certain Goods, the Shipper may demand limited compensation for the delay in accordance with the terms of the Money Back Guarantee, which can be found on the DHL website at www.dhl.com or by contacting DHL.

Claim deadline

All claims must be submitted by DHL in writing within 30 (thirty) days from the receipt of the DHL shipment; otherwise, DHL will not be liable for any claims. With respect to one Cargo, only one claim can be made, and its settlement is a complete and final settlement of all claims for damages and losses in relation to such Cargo.

DHL Independent Circumstances

DHL is not liable for any damage or loss caused by circumstances beyond the control of DHL. These circumstances include, but are not limited to: the negative effects of electric or magnetic fields on electronic or photographic images, data or recordings or their erasure, any defects or characteristics caused by the nature of the Cargo, even if they were reported by DHL; any actions or omissions of persons who are not DHL employees or contractors, namely, the Shipper, Consignee, third party, customs authorities or other officials; “Force Majeure” - earthquake, cyclone, hurricane, flood, fog, military actions, aircraft crash, embargo, rebellion, riots or industrial conflicts.

Itinerary

The consignor agrees with any route and deviations from it, including the possibility of cargo passing through intermediate transshipment points.

Applicable Law

Any disputes arising out of these Terms, or in connection with them, in the interests of DHL shall be settled in the courts of the country of departure of the Cargo and regulated by the laws of that country, and the Shipper will accept this jurisdiction if this does not contradict the current legislation.

3.2 The full text of the conditions of delivery of DHL Express network is available on the website at www.dhl.ru .

4. Terms of customs operations

4.1. Customs representative:

4.1.1 is entitled to perform customs declaration of Express cargo;

4.1.2 undertakes to inform the Recipient of the date of arrival of the goods at the temporary storage warehouse (hereinafter - TSW) through facsimile or electronic communication;

4.1.3 undertakes to perform other actions stipulated by the customs legislation of the Customs Union and the Russian Federation, necessary for the performance of customs operations, as a person vested with the Recipient authority with respect to the declared Express cargo.

4.2. The recipient is obliged to provide the Customs representative with complete and reliable information and documents required by the customs legislation of the Customs Union and the Russian Federation for the implementation of the express cargo declaration, as well as submit additional documents in accordance with the request of the Customs representative. All necessary documents for declaring goods must be submitted no later than 10 (ten) calendar days from the moment goods arrive at the temporary storage warehouse

4.3. The recipient undertakes to independently comply with all the formalities associated with the frequency of movement of goods across the customs border.

4.4. The Sender and the Recipient guarantee legal authority or other legal grounds for the commission of legally significant actions of the Customs representative on their behalf and are fully responsible for providing complete and reliable information regarding the Express shipment.

5. Responsibility of the Parties

5.1. The Recipient is responsible for the penalties imposed on the Customs Representative as a result of the latter's violation of customs rules in connection with the provision by the Recipient of incomplete and / or inaccurate information and documents, including non-compliance of the goods transported with the accompanying documents in terms of their name, quantity, and other characteristics that affect for reliable declaration, as well as untimely submission by the Recipient of the specified documents and information, in which case the Recipient agrees to Place of customs representative of the amount of such sanctions on the basis of a separate account.

5.2. The customs representative shall not be liable for lost profits, as well as other indirect and unforeseen losses of the Recipient, even if such losses are predictable or if the Customs representative was notified about them, or could or should have known about them.

5.3. The Parties are exempted from liability for partial or full failure to fulfill obligations under this Agreement if it was a consequence of force majeure circumstances, and if these circumstances directly affected the performance of this Agreement.

6. Tariffs and payment for customs operations:

6.1. The cost of services is determined in accordance with the tariffs of the Customs representative on the invoice date, including the amount of customs and other payments paid by the Customs representative in the provision of services under this Agreement.

6.2. The services of the Customs representative must be paid by the Recipient.

6.3. The customs representative reserves the right at the expense of the Recipient to retain any goods of the latter until the receipt by the Customs representative of the full payment for the services rendered to the Recipient under this Agreement.

7. General provisions

7.1. In case of a change in the text of the Terms and / or Agreement, the Parties agree that the Terms and Conditions in force on the date of receipt of the consent specified in clause 2.2 will be applied.

Delivery and Shipments

Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances. Delivery is deemed complete upon receipt of the Products to the address you specified in your order. If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses. Products comprised within the same order cannot be delivered to different addresses. We would like to remind you that all Products purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. We shall not be held liable. Shipments are made by our trusted courier and take place from Monday to Saturday (or other normal working week days in countries that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours between 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for. If you order Products for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return a Product, the import duties will be refunded if they were originally included in the purchase price. If they were not included, then you will responsible for reclaiming duty directly from your local customs office.